KINSŌ filters remove common impurities like chlorine, heavy metals, rust and sediments, leaving your water cleaner, softer, and gentler on skin and hair. The result is a noticeably smoother, more gentle and luxurious water experience every day.

Our products are designed for optimal flow. KINSŌ shower plates are precision-engineered to enhance the sensation of pressure while delivering a gentle, even spray. They won’t impact your water temperature and can help enhance your current pressure to help save water consumption in long term.

Yes. Many users notice a fresher, cleaner taste and a reduction in chlorine or metallic smells, making your water feel more natural and gentle.

KINSŌ filters use a multi-layer filtration system designed to remove impurities while maintaining optimal water flow and quality. Each layer has a specific purpose:

1. Outer microfabric layer – Captures rust, sediments, and larger particles to prevent them from entering your tap or shower.
2. Active carbon fiber layer – Reduces residual chlorine, heavy metals, bacteria, and other microscopic contaminants. This layer also helps remove lingering odors, leaving water smelling and tasting fresher.
3. Inner microfabric layer – Acts as a final barrier, eliminating any remaining impurities for consistently clean, clear water.

By reducing chlorine, heavy metals, and sediments, KINSŌ filters help prevent dryness, irritation, and redness often caused by unfiltered water. Regular use leaves skin feeling softer, smoother, and more hydrated, supporting overall skin health.

Yes. Filtering out chlorine and other impurities helps protect hair from dryness, split ends, and dullness. Many users notice hair becomes shinier, smoother, and easier to manage, with a healthier appearance over time.

While individual results vary, removing chlorine and harsh sediments can reduce skin irritation for those with sensitive skin or mild conditions like eczema. Softer water helps maintain the skin’s natural barrier and supports comfort during daily bathing.

Chlorine and chemical residues in tap water can become airborne during showers. By reducing these impurities, KINSŌ filters may help minimize respiratory irritation, particularly for people with allergies or sensitive airways.

Yes. Children have more delicate skin and hair, which can be more prone to dryness and irritation from harsh water. KINSŌ filtration provides gentler water that supports skin and hair health, helping create a safer, more comfortable bathing experience.

Many users notice softer skin and smoother hair after just a few uses, with cumulative benefits becoming more noticeable over weeks of regular filtered water use.

Yes. KINSŌ systems are clinically tested and internationally accredited to ensure safety, performance, and skin compatibility.

Our manufacturing processes meet recognised global standards, including NSF certification for water filtration performance, ISO 9001 for quality management systems, and OEKO-TEX® Standard 100 for material safety and skin contact. These certifications help ensure every KINSŌ product is safe, reliable, and suitable for daily use.

Yes. KINSŌ systems are designed for quick, hassle free DIY installation. The showerhead connection fits the universal standard 1/2-inch thread size for Australian households, making it compatible with most existing setups. Installation usually takes just a few minutes without tools.

For our tap/basin filter, we have provided a set of 9 connector sizes ranging from M16 to M24, covering almost all standard Australian taps and faucets with a circular removable aerator and includes adaptors for different sizes.

We recommend checking your faucet type before purchase. It won’t fit square or oval faucets, showerhead faucets, induction styles, pull-outs without detachable aerators, or non-threaded pipes under 15mm.

In most cases, no. The system is intuitive and simple to install. If you’re unsure at any stage, our support team can guide you step by step.

Filter replacement is straightforward: remove the old filter, insert a new one, and ensure it clicks securely into place. Step-by-step instructions are included with every product and printed on the packaging for reference.

The easiest way to check is to remove the aerator (the part that screws off at the end of your tap) and measure the diameter of the threaded section across the center.

Take a clear photo showing the measurement, then email it to support@kinsocare.com. Our team will identify the correct adapter and help you get the right fit.

Yes. Filtering out chlorine and other impurities helps protect hair from dryness, split ends, and dullness. Many users notice hair becomes shinier, smoother, and easier to manage, with a healthier appearance over time.

Installation is quick and straightforward in 4 steps

1. Detach your existing showerhead from the standard ½” fitting.
2. Remove the protective pad from the KINSŌ showerhead cap.
3. Attach the KINSŌ Ritual showerhead to the fitting.
4. Turn on the water for 30 seconds to flush the system.

And that’s it, your showerhead is ready to use. No tools or plumbing expertise required.

We’ve designed the installation to be seamless and straightforward. Every Clarity Tap Filter package includes all the tools you need: tap aerator wrenches, thread adapters, and silicone gasket tape to prevent leaks. 

Step 1: Remove your current aerator 

Use the included wrench (or one that fits your tap) to carefully remove the existing aerator. Ensure the area around the tap is clean before proceeding. 

Step 2: Insert the adapter Select the adapter that matches your tap.

Insert it securely onto the tap, ensuring a snug fit. If minor leakage occurs, wrap the included silicone gasket tape around the threads for a watertight seal. 

Step 3: Attach the filter 

Remove the silicon ring and sticker seal from the Clarity Tap Filter. Screw the filter onto the adapter until it locks firmly into place. Your Clarity Tap Filter is now ready for use, no plumber required.

Yes — it’s extremely simple. Each refill comes with step-by-step instructions on the packaging.

To replace your filter:

1. Twist and remove the old filter.
2. Insert the new filter into place.
3. Close and seal tightly, ensuring it clicks in securely.

Tip: Don’t apply excessive pressure, a gentle twist is all that’s needed for a perfect fit.

Orders are typically processed and dispatched within 1–2 business days. Standard delivery within Australia usually takes 3–5 business days. Fast-track shipping options may be available at checkout for urgent orders, simply select your preferred shipping method.

Once your order ships, you’ll receive a tracking number via email. Use this to monitor your package in real-time. You can also access Australia Post to view your order status and tracking updates.

KINSŌ currently ship across Australia and New Zealand and are expanding international shipping soon. Shipping costs, delivery times, and customs requirements will vary depending on the destination and will be displayed at checkout.

First, check your tracking information for the latest updates. If the estimated delivery date has passed, or tracking shows no movement, contact our support team at support@kinsocare.com and we’ll assist in locating your package and resolving the issue.

If you notice an error in your shipping address, contact us as soon as possible at support@kinsocare.com . We’ll do our best to update your address before the order is dispatched, but once the order has shipped, changes may not be possible.

We offer a 30-day return policy from the date of shipment. Products must be unused, in their original condition and packaging to be eligible for a refund. Returns due to verified faults or errors on our part are fully covered, while other returns may incur a restocking fee.

Contact our support team at support@kinsocare.com with your order number and reason for return. We’ll provide instructions and, if applicable, a prepaid return shipping label.

Yes. Exchanges are handled similarly to returns. Contact our support team with details of the product you wish to exchange, and we’ll guide you through the process.

Once your return is received and inspected, refunds are usually processed within 7–10 business days to the original payment method. You’ll receive an email confirmation once the refund is issued.

No. Products purchased during promotional or sale periods are final sale. This ensures we can process high-volume orders quickly and fairly.

If your product arrives damaged or develops a verified fault, contact our support team immediately. We’ll arrange a replacement or refund and cover all related shipping costs.

Yes, wherever possible. Keeping the original packaging ensures the product can be safely returned and helps us process your refund or exchange quickly.

Yes. Regularly replacing your filter ensures it continues to effectively remove chlorine, heavy metals, and impurities from your water. Over time, the filtration media becomes saturated, reducing its ability to deliver clean, skin-friendly water.

Subscribing means you never run out of refills, maintaining optimal filtration and consistently protecting your hair, skin, and overall wellbeing from harmful chemicals and irritants.

You can modify, pause, or cancel your subscription at any time by contacting our support team at support@kinsocare.com .To ensure changes take effect before your next shipment, please notify us at least 5 days before your next billing date.